When people search for Abby bot, they usually mean Abby, the AI mental health companion at abby.gg. You can talk to it by text or voice, it remembers what you have shared before, and it works in dozens of languages. Your first conversation is free, and the paid plan costs $19.99 a month.
The most important thing to know is what it is not. Abby states clearly that it is not a licensed therapist and not a crisis service. And several unrelated products also go by the name Abby, from a business phone receptionist to an Australian telehealth service.
Which Abby Did You Mean?
| Product | What it is | Who it’s for |
|---|---|---|
| Abby (abby.gg) | AI companion for mental health and emotional support | Individuals |
| Abby AI Receptionist (abby.com) | AI that answers business phone calls | Small businesses |
| Abby Health | Australian telehealth service with a clinician-support AI | Patients in Australia |
| Abby by ABB | An AI productivity assistant from the industrial company ABB | ABB users |
| Abby at SXSW | A 2019 festival guide chatbot | Historic, no longer relevant |
If you were thinking of ABBYY, with two Ys, that is a separate company known for document scanning and text recognition software.
Abby.gg, the Mental Health Companion
Abby is made by Abby Intelligence, Inc. and runs on the web and on iOS and Android. On the App Store it appears under the name Abby: Honest Advice, Anytime.
You talk to it the way you might talk to a friend: venting, working through a decision, or trying to understand why you feel a certain way. It remembers earlier conversations and connects themes across them, which is the feature most users mention first. Reviews also highlight its language support, and its homepage now says it works in 88 languages, including switching languages mid-conversation.
The biggest recent change is a bridge to real people. Abby now offers free matching with licensed therapists alongside the AI chat. That is a meaningful addition, because it gives users a route from the app to professional care when they need it.
What It Costs
Many tool directories still describe Abby as completely free. That is out of date.
| Option | Price |
|---|---|
| First conversation | Free, no card needed |
| Free trial on any plan | 7 days |
| Pro, monthly | $19.99 |
| Yearly options on iOS | $99.99 and $179.99 |
| Therapist matching | Free |
Prices are from Abby’s own site and an independent review published in July 2026, which checked the App Store listing. According to Abby’s own terms, you can cancel anytime in account settings with no fee, and access continues until the end of your billing period.
The same independent review found that the free tier’s message limits arrive quickly and the app pushes firmly toward the paid plan. Treat the free conversation as a trial, not a long-term free option. If you start the 7-day trial, set a reminder before it converts.
What Abby Is Not
This part matters more than any feature.
It is not a licensed therapist. Despite marketing that has used the phrase AI therapist, Abby says plainly that it is not one. It cannot diagnose conditions or provide clinical treatment.
It is not a crisis service. Abby says this directly. If you are in immediate danger, contact your local emergency number. In the US and Canada, you can call or text 988 to reach trained crisis counsellors at any hour. Elsewhere, local emergency services or a national crisis line are the right first step.
It has no published research behind it. The independent review noted that there is no published study on the app itself. Some users find it genuinely helpful for reflection, and that experience is real. But there is no evidence yet showing how well it works or for whom.
Many people use apps like this sensibly, for example to sort out their thoughts before a session with a real therapist, or to vent at 2am when no one else is awake. Used that way, alongside other support, it can be useful. Used as a replacement for professional help when you need it, it is not enough.
Think About What You Share
Conversations with Abby are described as encrypted and anonymised. That is good, but a conversation with an app is not the same as a conversation with a therapist. Therapy sessions carry legal confidentiality protections that an app conversation does not.
A sensible rule from the independent review: share what you are comfortable having stored, and keep the most sensitive details for a setting with legal confidentiality, such as a licensed therapist. Read the privacy policy before you start, particularly how long conversations are kept and whether you can delete them.
Why the Wording Keeps Changing
You may notice Abby described as an AI therapist in older listings and as an AI companion for mental health on its current homepage. That shift reflects a wider change in this category.
In the US, what these apps are allowed to claim is becoming a legal question. In 2025, states including Illinois and Nevada passed laws restricting AI from providing therapy. Whatever the reason for any particular app’s wording, the practical point for users is the same: an app calling itself a companion is being honest about what it is.
For a wider look at how AI is being used in health settings, our coverage of ChatGPT Health examines the same trust questions from the clinical side.
Read the Rankings Carefully
Abby’s own team has published a list of the top AI chatbots for mental health, with Abby at number one. It cites a community survey showing most users felt more emotionally aware. That is a company ranking itself, and a self-run survey is not independent evidence. Independent reviews are the better guide.
The Business Abby: An AI Receptionist
A completely different Abby, at abby.com, sells an AI receptionist for businesses. It answers calls in your company’s name around the clock, answers questions, books appointments, takes messages and transfers callers to a person when needed.
Pricing starts at $165 a month with a free trial and no setup fee, in English and Spanish. One unusual detail: the same subscription covers both the AI and the company’s US-based human receptionists, with each AI minute counting as half a regular minute. So you can choose which calls the AI handles and which go to a person.
If you are comparing AI customer service tools for a business, our review of Sierra AI covers a larger platform in the same space.
The Other Abbys
Abby Health is an Australian telehealth service. Its AI prepares a summary of your medical history before a consult and helps with notes afterwards. It does not diagnose or prescribe, and every clinical decision is made by a registered clinician. Our look at OpenEvidence covers a similar kind of clinician-support AI.
Abby by ABB is an AI productivity assistant from the industrial technology company ABB, with little public detail about it.
Abby at SXSW was a chatbot that helped festival-goers find their way around in 2019. It is no longer in use.
If you were looking for AI characters to chat with for fun rather than emotional support, that is a separate category, and our review of ChatFAI covers it.
Frequently Asked Questions
Is Abby a real therapist?
No. Abby is an AI companion and states clearly that it is not a licensed therapist and not a crisis service. It does offer free matching with licensed human therapists.
Is Abby free?
Your first conversation is free, and plans start with a 7-day trial. After that, the Pro plan costs $19.99 a month. Older listings describing it as fully free are out of date.
What should I do in a crisis?
Do not rely on an app. Contact your local emergency number. In the US and Canada, call or text 988 to reach trained crisis counsellors, available 24 hours a day.
The Practical Call
Abby can be a useful place to think out loud, reflect on patterns in how you feel, or prepare for a conversation with a real therapist. The memory and language support are genuine strengths, and the new free therapist matching is a sensible bridge to professional care.
Go in with clear expectations. It is a paid app after the first conversation, it is not therapy, and it is not where to turn in an emergency. If what you are dealing with feels heavy or persistent, the most valuable feature Abby offers may be the one that connects you to a person.
Published: September 22, 2026
