There is no single product called Felix AI. Seven of them, at least, built by companies with no connection to each other. One does enterprise analytics. One is a legal governance platform that only launched this year, two are features tucked inside helpdesk software, and the remainder run from a consultancy down to a barely documented writing tool.
So the answer depends on what sent you looking. Here’s the map.
The Seven
| Product | Company | What it does | Who it’s for |
|---|---|---|---|
| Felix AI | Quantum Metric | Digital analytics and customer experience analysis | Enterprise digital teams |
| Felix | Independent, launched April 2026 | AI governance for professional services | Law firms, risk, accounting |
| Felix AI | Mojo Helpdesk | Reply drafting and thread summaries inside a ticketing tool | IT and support teams |
| Felix AI | FelixSphere | AI concierge over a SaaS management platform | IT operations |
| Felix AI Solutions | felixaisolutions.com | AI consultancy, not a product | SMEs and professionals |
| Felix AI | Listed on directories | Personal assistant for reminders and email | Consumers |
| Felix AI | Listed on directories | Writing assistant | Content creators |
Those last two show up only in tool directories, with nothing independent behind them. Treat both as unverified until you can reach a working product page.
Quantum Metric’s Felix Is the Big One
Encountered the name at work, in an enterprise context? This is almost certainly the one.
Quantum Metric launched Felix AI in April 2024 and positioned it as the first AI digital analyst. It sits on top of the company’s analytics platform and answers questions about customer behaviour in plain language, so nobody has to go and build a query first. The company reported usage rising 400 percent across the first four months of 2025. Vendor figure, obviously, but a specific one rather than the usual vague growth language.
The newer Felix Agentic layer runs on Google Gemini, combined with Quantum Metric’s own data and analytical workflows. What’s worth pausing on is the claim underneath it, because it goes straight at the standard objection to AI analytics: every insight is described as traceable and inspectable back to the query and the data behind it, rather than arriving as a black-box assertion. Felix Agentic also ties experience problems to business outcomes by quantifying affected users, conversion damage and revenue impact, and it can push alerts into Slack or email as issues surface.
That grounding claim is the one thing I’d push on hard in a demo. Plenty of analytics assistants produce a confident narrative. Far fewer let you click through to the exact rows underneath it. For a wider view of this category, our guide to AI data analytics covers what to check before buying.
The Legal Felix Is the Most Interesting
A separate and much newer platform, called simply Felix, launched publicly in April 2026 with £1.7 million behind it. Tomas Scavnicky built it after selling his previous workflow automation company, Parrot, to legal software provider FileVine in 2025.
Its target is a problem almost nobody is selling into: what Scavnicky calls shadow AI. Staff across professional services already use AI constantly, through personal accounts and improvised prompts, with no governance and no audit trail. Individual output goes up. Organisational reliability does not.
His framing is that AI made it easier to work faster as individuals without solving how work gets done across a business, and that professional services need consistency and accountability rather than black-box outputs they cannot defend to a client.
The launch case study is unusually concrete. Advocate, a New York risk management firm, was sitting on 65,000 unprocessed mortgage insurance policies, with manual review estimated at roughly a decade. Three weeks later the backlog was gone.
Read that as vendor launch material rather than independent verification. The problem it describes is real though, and what tends to surprise people is how little of the legal AI market addresses it. Most products sold into law firms are drafting assistants. This one aims at the governance layer sitting above them.
The Two Helpdesk Felixes
Two support tools carry the name and they get confused constantly. They are not related.
Mojo Helpdesk’s Felix AI is a feature inside their ticketing product rather than something you buy separately. It drafts replies from what the requester actually wrote, compresses long threads into issue, context, actions taken and current status, and uses semantic matching to surface the right knowledge base article even when the customer phrased their problem completely differently. Everything happens in the reply box agents already use. Nothing to install.
Its stated differentiator is data handling. The company says data stays contained inside the helpdesk and is never shared to train external models, which is at least an explicit commitment rather than a vague privacy gesture. Check it against the actual contract if it matters to you.
FelixSphere’s Felix AI is a different animal. FelixSphere tracks which software a company owns, who actually uses it and what it costs, and its Felix AI plugs into internal knowledge bases and ticketing to answer employee software questions and open tickets automatically. One customer testimonial describes ripping out Jira Service Management for it.
Neither is built for customer-facing support. If that’s your problem, our review of Sierra AI covers that end of the market properly.
The Rest
Felix AI Solutions is a consultancy. Not software. It sells AI implementation advice, custom assistants and model customisation for lawyers, doctors and accountants, including adapting existing tools like Harvey and Doximity to specific workflows. Useful if you want help deploying AI, useless if you came looking for something to log into.
The consumer assistant listed on AI directories claims to handle reminders, email, web search and payment processing by voice or text command. One thing worth flagging plainly: a tool that executes payments on voice command is a serious security proposition, and this one has no independent coverage supporting the claim at all. Don’t connect a payment method to anything you found only in a directory listing.
The writing assistant entry is equally thin. Generic descriptions in tool aggregators, no reporting behind it.
How to Tell Which One Someone Meant
Context usually settles it in one step.
- Mentioned alongside session replay, conversion or customer journeys → Quantum Metric
- Mentioned with law firms, governance or shadow AI → the 2026 legal platform
- Mentioned with tickets, SLAs or agents replying to requests → Mojo Helpdesk
- Mentioned with SaaS spend, licence usage or internal IT → FelixSphere
- Mentioned as a service or an engagement rather than a login → Felix AI Solutions
When someone sends you a link, check the domain before you check the product name. Four separate companies are all telling the truth when they say Felix AI, which is precisely why the name tells you nothing on its own.
Frequently Asked Questions
Which Felix AI is the biggest?
Quantum Metric’s, and it isn’t close. Running since April 2024, sitting inside an established enterprise analytics platform, with far more public documentation and press coverage than the others combined.
Is Felix AI free?
Depends which one you mean. Mojo Helpdesk’s is part of their paid product, which offers a trial. FelixSphere advertises a free start. Quantum Metric and the legal Felix are both enterprise sales with quoted pricing.
What is shadow AI?
Unmonitored AI use inside an organisation. Staff working through personal accounts and improvised prompts, outside any governance framework, producing inconsistent output with no audit trail behind it. In regulated professions that gap gets expensive fast.
The Practical Call
Name your problem before you name the product. Working out why customers abandon a checkout, governing how a firm uses AI, drafting support replies and tracking SaaS spend are four completely separate purchases, and only a shared name suggests otherwise.
The idea worth carrying away from all this naming confusion is shadow AI. Most organisations already have AI running through their work informally, because nobody ever decided it should. Whether you close that gap with the legal Felix, a written policy or something else entirely, the gap is real, and it is a more urgent question than which analytics assistant to sign off on. Our guide to AI automation for small business is a reasonable place to start if you want to find out what’s already running inside your own organisation.
Published: September 10, 2026
